Duty Management Trainee

What are you going to do?
As Duty Management Trainee you will have the possibility to get to know the hotel business in the broadest sense of the word. You will work together with 24 different departments and after an extensive introduction period you will be responsible for numerous things within the hotel. You will assist several departments in busy periods, you are the contact person for guests and employees and you are responsible for taking care of and following up on complaints. After your shift you will describe all issues taken care of in the Duty Report to enhance a smooth hand over to the management team. This traineeship gives you a large amount of responsibilities and offers you the chance to further develop yourself in a dynamic environment. 

Tasks & responsibilities

• Assisting in the day-to-day operations of the Front Office department.
• Learning and implementing hotel policies and procedures to ensure smooth operations.
• Providing excellent service to guests by addressing inquiries, concerns, and requests promptly and professionally.
• Assisting in managing guest reservations, check-ins, and check-outs.
• Handling guest complaints and resolving issues in a timely and effective manner.
• Assisting in monitoring and maintaining hotel facilities to ensure cleanliness, safety, and functionality.
• Participating in regular meetings and training sessions to enhance skills and knowledge.
• Collaborating with other departments to coordinate guest services and special events.
• Adhering to hotel standards and regulations to maintain quality service and guest satisfaction.
• To be fully trained of the Hotel’s Fire Safety procedures and Health and Safety regulations;
• To assist with actions during an emergency and have good knowledge of emergency procedures;
• To complete daily inspection of all hotel facilities ensuring a checklist is completed.

Working days & working hours
We provide support to work on school assignments.

Who are you?

• You are a student at one of the hotelschools in Holland (HBO) and you have experience (as a manager) in a hotel or restaurant in the luxury section;
• You have a passion for the hotel business and you perform well in a dynamic environment;
• You are representative;
• You are pro-actve and you are able to work under stress;
• You are able to multitask;
• You have an eye for detail;
• You are guest oriented and social;
• You are discrete and able to handle confidential information;
• You are eager to learn and able to work independently;
• You are motivated and flexible;
• You have excellent communicative skills;
• You have excellent computer skills and experience with MS Office and Opera;
• You are fluently in Dutch and English (oral and written).

What do we offer?
Contract: Trainee contract, minimum of 5 months
Salary: Trainee Salary of 750 euros for a 38 hour week
Holidays: For an internship agreement with a minimum of 6 months, you will get 1 day off per month
CAO: The Uniform Conditions for the Hotel and Catering Industry
Training: Various possibilities
Discount: In our restaurants and overnight stays at Hotel Okura Amsterdam

Are you interested in this position? 
Do you also want to be part of Okura's experienced and enthusiastic t