Reservations Manager | Reservations Department

Hotel Okura Amsterdam is an international five-star hotel where Eastern and Western influences are uniquely intertwined through our blend of Japanese and Dutch culture. All our employees work together to create an authentic experience for every guest. To achieve this, we are looking for an experienced and passionate leader to oversee the reservation team in creating these experiences for hotel and restaurant guests.

As part of the Commercial Leadership Team, you will be heavily involved in determining the commercial strategy, optimizing operations, and achieving financial and quality goals. Are you ambitious and do you thrive on achieving success? Do you want to make a real contribution to making a professional team future-proof? Can you work autonomously? Are you not afraid to experiment with new ideas? Then leading the reservations department of Hotel Okura Amsterdam is truly something for you!

Are you ambitious and do you thrive on achieving success? Do you want to make a real contribution to making a professional team future-proof? Can you work autonomously? Are you not afraid to experiment with new ideas? Then leading the reservations department of Hotel Okura Amsterdam is truly something for you!

Job Overview

The Reservations Manager at Hotel Okura Amsterdam (HOA), a leading Hotel of the World (LHW), is responsible for managing the individual reservations department for rooms, spa, bars and the restaurants.

Supervise and coach (4) team members. (1) assistant reservations manager and (3) reservations agents, to optimize the teams and individual performance, in line with organization’s quality and revenue goals.

The scope includes all the brands and segments; Hotel Okura Amsterdam (rooms), Ciel Bleu**, Yamazato*, Sazanka, Serre and Nagomi Spa.

This person is a department head and works closely together with Director of Sales, Director of Group & Events Sales, Director of Revenue and Business Performance and Marketing and Communication Manager and is part of the Commercial Department head Team.

He/she reports to the Commercial Director.

Responsibilities

Responsible for (up and cross) selling all HOA has to offer including the (Michelin awarded) restaurants, the guest rooms and the spa. Optimize the teams and individual performance, in line with organization’s quality and revenue goals. Responsible for maximizing potential revenues and creating a 9+ guest journey.

Tasks

• Manage the day-to-day operations for individual and groups reservations for rooms and restaurants;
• Ensure the team handles all reservation details accurately and in a timely manner while creating a flawless and personalized experience for each guest;
• Set departmental and individual goals in line with hotels OGSM;
• Manage and monitor incentive program;
• Ensure reservation calls are being conducted according to the LHW standards and 9+ requirements;
• Collaboration with operational departments (restaurants and front office) to ensure interdepartmental processes are effective and efficient;
• Work closely with other commercial department heads to continue to improve revenue streams;
• Control and evaluate output suppliers including TableCheck, IreckonU, Inprove and Van Hessen;
• Support Reservations Agents with taking restaurant/room reservations and the necessary follow-up of these reservations.
• Monitor daily bookings as well as new bookings and ensure 100% accuracy of details;
• Take an active role in rolling out/searching for revenue opportunities;
• Improve the efficiency and quality of work of the reservations department according to the “lean” culture;
• Provide the appropriate departments with adequate, detailed and timely information about current and future business.
• Quarterly Weekend Duty Manager.

COMPETENCIES:

1. Decision making & judgement

2. Flexibility

3. Stress Management

4. Communication

5. Planning & Organizing

6. Team Leadership

7. Coaching & Motivating

What We Offer

• Contract: 1 year, with potential for extension – we want you to stay!
• Salary: Group 8. Click here for the salary overview.
• Bonus: 1 month’s salary upon achieving SMART objectives.
• Vacation pay: 8% (pro rata).
• Vacation days: 25 days per year (pro rata).
• Pension plan: General survivor's pension.
• Additional pension plan: Offered by Nationale Nederlanden.
• Parking: On-site parking in the hotel garage (subject to availability during peak times).
• Discounts: Attractive Family & Friends rates for stays and a yearly 50% discount in one of our restaurants.
• Staff benefits: 20% discount on dining in the restaurants.
• Dry-cleaning allowance: €20 net per month.
• Travel allowance: For commutes exceeding 10 km (one way).
• Unique experience: After passing your probation, enjoy a complimentary overnight stay with breakfast for two to experience the hotel as a guest!

What We Expect

We are primarily interested in getting to know you and discovering how we can add value to your career. Additionally, we expect:

• Proven experience in a similar role.
• Proficiency in both Dutch and English (written and spoken).
• A commercially driven mindset.
• A self-starter and team player attitude.
• Excellent time management and organizational skills.
• Inspirational leadership qualities for your team and colleagues.
• Sales experience (preferred).
• Familiarity with PMS system Opera (preferred).

Excited? Apply Now!

Submit your application using the button below. We look forward to getting to know you and will contact you as soon as possible. Please note that a selection assessment is part of our recruitment process.