Confirmation email
After submitting your application, you will receive a confirmation immediately. We will do our best to process your application as quickly as possible. You will receive a response within two weeks, at the latest.
Supervisor - Le Camelia Restaurant & Room Service
Hotel Okura Amsterdam is an international 5-star hotel. Step in our world and experience how Eastern and Western influences are uniquely entwined through our mix of Japanese and Dutch culture. All our colleagues ensure an authentic service and experience to all guests. To achieve this, we are looking for an enthusiastic supervisor to strengthen our team. Are you an expert in providing the best service to guests? Do you know how to inspire people and would you like to work in an international team? Then this vacancy is for you!
What can you expect
This is a dual role, working within both Le Camelia and Room Service, which share a team. Le Camelia offers a dynamic, energetic breakfast for our guests daily while Room Service delivers delicious meals 24-hours a day to rooms throughout the hotel. We also oversee the Panorama Executive Lounge, which is a peaceful retreat on our 22nd floor for Guests to relax and get small bites throughout the day.
Working in this department is an ever-changing challenge. No day is the same, and we are always striving to deliver the highest quality of service to our Guests working with other teams within the hotel. So, are you an ambitious, service-oriented Hospitalian who is looking for an exciting challenge? Then this is the vacancy for you!
As a Supervisor, supervising and coaching team members is a big part of your responsibilities. It is also your job to welcome our Guests in a professional and warm manner and help improve efficiency and service in the restaurant. Your main duties will be:
- Train and coach the team;
- Maintain intensive guest contact and building long-term connections with our regular guests;
- Operational tasks in the restaurant and Room Service, such as taking orders, serving guests, welcoming guests; arranging payments; floor checks; and cleaning up;
- Performing daily tasks related to Mise en Place within the restaurant;
- Following guidelines related to safety, health and safety, hygiene and HACC;
- Ensuring that the restaurant and RS areas are kept clean and presentable;
- Helping to execute plans and new initiatives related to efficiency, guest service or sustainability
Don't worry you will not work alone. Besides working in your own team, you will work closely with other departments in the hotel. Only by working together can we achieve the best results. There will be rotating shifts daily, throughout seven days a week. You will work 5 days a week, 7,6 hours a day with a variety of morning, afternoon, evening and late shifts; and are also available to work on public holidays. All overtime work is properly registered and compensated.
What we offer
- Contract: 1 year with the possibility of extending. We want you to stay!
- Salary: Group 5. Click HERE for the salary scale
- Bonus: 1 week salary when the hotel reaches the budgeted GOP (Gross Operating Profit) and you get a successful yearend evaluation
- 8% holiday allowance (pro rata)
- 25 vacation days per year (pro rata)
- Compensation for National Holidays
- Horeca CAO applies
- General Pension Scheme of Hospitality and Catering
- General Survivors pension
- Attractive family and friends rates on overnight stays at Hotel Okura Amsterdam;
- Once a year staff discount in one of the restaurants (50%)
- Staff discount in our restaurants (20%)
- Contribution to travel expenses from 10 km (one way)
- Training budget of up to €1000
- After obtaining the probationary period, you will receive an overnight stay with breakfast as a gift (2 people), so that you can experience the hotel as a guest!
What are we asking
Of course we are primarily interested in you and what we as an employer can do for you. Nevertheless we expect from you that:
- You thrive in a fast-paced, ever-changing environment
- You are guest orientated and have an eye for detail;
- You possess excellent communication skills;
- You have experience in leading a team
- You have a flexible work attitude with regards to work shifts;
- You have a good command of the English language (both spoken and written);
- You are physically fit
Enthusiastic? That’s great, please apply!
Please apply via the button below, we will call you as soon as possible for a short introduction to get to know each other. A selection assessment is one component of our recruitment process.
Application Procedure
Below is a brief overview of our application process.
Introduction via phone
Once your application has been evaluated, we will call you for a brief chat and ask you a few questions about your application. We will also explain the next steps in the application process.
First interview
In this interview, we get to know each other better. We are pleased to share information about Hotel Okura Amsterdam and the position and there is room for you to ask your questions. Of course, we are also curious about you and whether we are a match!
Second interview
In this interview, we will dive a bit deeper into the position itself as we will ask you questions about your competencies and more detailed questions about your previous experience in relation to the position.
Reference check
We will ask you to provide a reference from your previous employer(s) and we will ask them a few short questions.
Offer
Congratulations on your new position! We much look forward to welcoming you as our new colleague soon! We will call you to shortly talk you through our offer and you have the opportunity to ask your questions. After that, you will receive the offer via email.
