Receptionist - Front Office Department

Hotel Okura Amsterdam is an international 5 star hotel. Step in our world and experience how Eastern and Western influences are uniquely entwined through our mix of Japanese and Dutch culture. All our colleagues ensure an authentic service and experience to all guests. In order to achieve this, we are looking for an enthusiastic Front Office Receptionist to strengthen our team. Are you guest orientated, with a passion for high end hospitality and possess the strong communication skills? Then this vacancy is for you!

What can you expect

The Front Office team is responsible for welcoming guests, check in and out procedures and offering information and service. The Front Office team is also responsible for guiding guests to their rooms and handling payments.

As a receptionist you will make guests feel welcome and satisfied with the hotel and their room. Your tasks consist of assisting and checking in and out guests. At Hotel Okura Amsterdam, the Okura standards are applied, being based on the standards of The Leading Hotels of the World. Your main tasks will be:

The welcoming of guests in a friendly and courteous manner and showing guest recognition as much as possible;
The checking in and checking out of guests in an efficient and professional manner, according to the hotel procedures and standards of The Leading Hotels of the World;
The registration of guests according to hotel procedures;
Maintain contact with the guests and handle accordingly to complaints, request and inquiries to ensure that the high standards are being delivered;
Inform Housekeeping and Room service in regards to early check-ins, late check-outs and room changes;
Remain informed of all (daily) activities, meetings and events within Hotel Okura Amsterdam;
Answer internal and external phone calls in an efficient and courteous manner;
Report possible unusual occurrences and requests to the Front Office Supervisor or Front Office Manager;
Attend shift briefings and monthly departmental meetings.

Don't worry you will not be working alone. Besides working in your own team, you will also work with other departments in the hotel. Work is carried out in shifts throughout a 7-day work week with times such as: 07:00 – 15:00, 11:00 – 19:00 and 15:00 – 23:00. You will work 5 days per week, 7.6 hours a day. You are available to work on holidays.

What do we offer?

Contract: 1 year with the possibility of extending. We want you to stay!
Salary: Group 5. Click HERE for the salary scale
Bonus: 1 month salary if SMART goals are met
Travel Costs: From 10 KM travelling distance
Holidays: 25 vacation days and 7 days national holiday compensation based on a full time contract
CAO: The Uniform Conditions for the Hotel and Catering Industry

Extensive development opportunities to improve day by day. We offer an online e-learning system with more than 300+ courses. Moreover, we offer specific courses from our Training Manager, such as: Lean White Belt Training and the Extraordinary Guest Experiences training;
Room to share initiatives, ideas and improvements, based on the Lean philosophy. Doesn’t matter if you have worked with us for a week, month or year: We want to hear your thoughts;
Once per year 50% staff discounts in one of our restaurants (Lucky you!);
The whole year round 20% staff discounts in one of our restaurants;
Free meal in the canteen;
Great staff events (annual staff party, Sinterklaas, team outings, bootcamp);
Depending on your position, you will receive a uniform or dry cleaning reimbursement;
Parking facilities for management positions;
Vitality days and monthly health days;
Possibility to do cross trainings to learn more about other departments, for example, take a look at the Japanese kitchen
Employee of the month: receive € 100, - net, a stay in the hotel with a dinner in Serre Restaurant;
Employee of the Year: Receive a complete trip to Japan!

What are we asking?

Of course, we are first and foremost interested in you and what we as an employer can do for you to provide a great workplace. Nevertheless we expect from you that:

You possess a (Middelbare) Hotelschool diploma;
Experience (1-2 years) within a similar position within the Front Office;
Fluent in both Dutch and English (oral and written);
Knowledge of German, French and Spanish is an advantage;
Knowledge of the Opera system is an advantage;

Enthusiastic? That’s great, please apply!

Please apply via the button below, we will call you as soon as possible for a short introduction to get to know each other. A selection assessment is one component of our recruitment process.

Hotel Okura Amsterdam is an international five star hotel. We provide exquisite, authentic service, cuisine and experience for each and every guest, underpinned by a deep-rooted, proud cultural heritage. By stepping into our world, you will discover that Eastern and Western influences are uniquely entwined by our blend of Japanese and Dutch culture. A pursuit of perfection drives us: every detail, every action, is rooted in achieving unsurpassable guest satisfaction. Together, all 380 employees make sure that every guest, on average 1000 guests per day, are being given the personal attention to create the most extraordinary experience. In order to be able to guarantee this, Hotel Okura Amsterdam is looking for an enthusiastic colleague to reinforce their team. Can you function well at any time of the day? Are you also flexible, hospitable and would you like to be behind the most beautiful Front Office desk in the Netherlands? Then quickly apply for this vacancy!

Front Office Receptionist

The Front Office team is responsible for welcoming our guests, check in and - out procedures and providing information and service. The Front Office team is also responsible for guiding guests to their rooms and handling guest payments.

Don’t worry, you’re not alone! The Front Office team consists of around 30 employees; one Front Office Manager, one Assistant Front Office Manager, six Front Office Supervisors, six Receptionistes, two Guest Relations Officers, one Head Conciërge, tree Conciërges, one Doormen, one Allround Porter and two Trainees.

Work is carried out in shifts during 7 days a week. You work 7 days a week, 7,6 hours a day. You are also available to work on public holidays. The shifts are as followed 08:00-16:00 hours, 12:00-20:00 hours, 15:00-23:00 hours.

What are you going to do?

As Receptionist you will be responsible for making guests feel welcome and you will familiarize them with the hotel and their room. Your tasks consist of assisting, checking in and checking out hotel guests. In Hotel Okura Amsterdam we work according to Okura Standards that are based on the standards of The Leading Hotels of the World. Your main tasks are:

The welcoming of guests in a friendly and courteous manner and showing guest recognition as much as possible
The checking in and checking out of guests in an efficient and professional manner, according to the hotel procedures and standards of The Leading Hotels of the World
The registration of guests according to hotel procedures
Maintain contact with the guests and handle accordingly to complaints, request and inquiries to ensure that the high standards are being delivered
Inform Housekeeping and Roomservice with regards to early check-ins, late check-outs and room changes
Remain informed of all (daily) activities, meetings and events within Hotel Okura Amsterdam
Answer internal and external phone calls in an efficient and courteous manner
Report possible unusual occurrence and requests to the Front Office Supervisor or Front Office Manager
Attend shift briefings and monthly departmental meetings

What can you expect as Front Office Receptionist?
Working in the FO department is challenging work. No day is the same and in order to keep our service to our guests as high as possible, we work very closely within our team but also with other teams.

What are we asking?
Of course we are primarily interested in you and what we as an employer can do for you. Nevertheless we expect from you that:
Is in possession of a (Middelbare) Hotelschool diploma
Experience (1-2 years) within a similar position within the Front Office
Fluent in both Dutch and English (oral and written)
Speaking German, French and Spanish is an advantage
Knowledge of the Opera system is an advantage

This is what we offer you
Extensive development opportunities for example Lean White Belt Training, Extraordinary Guest Experiences training, Personal Leadership training;
Support by a training manager and E-learning system to learn more about your profession;
Once per year 50% staff discounts in one of our restaurants (Lucky you!)
The whole year around 20% staff discounts in one of our restaurants
Great staff events (annual staff party, Sinterklaas, team outings, bootcamp)
Vitality weeks
Monthly health days for employees
Annual bonus scheme for everyone
Possibility to do cross trainings to learn more about other departments, for example, take a look at the Japanese kitchen or get to know a whole new aspect of the hotel;
Employee of the month: receives €100,- net, an overnight stay and a dinner in our Serre restaurant
Employee of the year: receives a complete trip to Japan!

Contract:                      1 year, possibility to extend, we want you to stay!
Salary:                          Group 5
Bonus:                         1 week salary if achieving your SMART Goals
Travel allowance:           As from 10 km commuting
Holidays:                      25 vacation days and 7 National Holidays compensations per year
CAO: Horeca CAO
Training:                       Various possibilities

Are you interested in this position?
If this vacancy appeals to you, we would like to schedule an appointment with you, to discuss why you would like this job and what you find important in a future job.

Hotel Okura Amsterdam – A great place to work
https://www.youtube.com/watch?reload=9&v=Xd1zSQvjf7o&feature=emb_title